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  • Customers like
    • False offer 11
    • Good product 6
    • Product 6
  • Customers don't like
    • Stole my money 100
    • Fact i was charged 66
    • Marketing practice 57

I bought Stemologica on Impulse, but changed my mind because I had a skin care regime I was happy with so it was nothing against the product itself. They said they had a money back guarantee when I purchased it. I returned the product and it took 11 months to acknowledge that I returned the product to which they said, they refunded my money. This was a lie, because I never received a refund and when I questioned them about it numerous times,... Read more

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Initially the Company got a hold of my credit card information, charged my account for some trial samples and refused to return the amount. I said I had not authorized any transactions or provide any credit card information. They did not agree with me and that cost me over $300 and they said my name would be removed off their list. 6 months later another charge was put on my credit card under a new name. When I contacted them using the old... Read more

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A few weeks ago I ordered a sample of Retinola for shipping costs only. A few days ago I received a package and was surprise to find such large samples. I checked my credit card and found I was charged over $350. I will be returning this stuff and will notify my credit card today. Please beware. I really hope I can get my money back and I will be returning the product which I did not order. If you see an ad and it looks too good to be true,... Read more

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Hello, I to have been scammed they are taking money from credit card and you can't speak to anyone just through email. Two years ago they said they cancelled my account and then just last October they charged my account. They have yet to refund my money and wont return my emails. People please DO NOT order anything from this site. They are scammers. I do not have pictures of product but they have quit corresponding with me and I keep emailing... Read more

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I tried one of their so called "free" products, entered credit card info only for shipping as per their offer. That was the first lie.... So after they charged my credit card an astronomical amount, I called, I argued, I shipped the product back, they said we will credit you back. Lie #2 Weeks after the products were received back, I know this as I was able to track said package. I had to call Stemologica MANY times to get my refund. I actually... Read more

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When I set up a account with my local cable company that had internet in the bundle, I received a request to do a survey. It was set up to lead you to believe it was with the cable co. For doing this survey, I was to receive a free Stemologica beauty cream. It stated I would only have to pay for shipping. So like a *** I entered my credit card info. I got the cream in the mail, and this company charged my credit card $300!! I called the... Read more

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They are the biggest scam!!! They offer to your free gift and you only pay for is shipping and handling . after that they will have all rights to your credit card, take out your money as much as they want!!! Started with a thank free gift and you end up paying through the nose!!! WHERE IS THE JUSTICE ABOUT WHAT THEY ARE DOING. I Do NOT want and NEVER ordered these products.I have been charged £69.95 every single month!!! I have NOT authorised... Read more

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On the Shoppers online site I saw the other day that there was an offer of samples for cosmetics for $5.00 shipping charge. I thought for that price one cannot go wrong. But once I received the bank statement I saw what a scam it is - it was an extra $54.00 in exchange rate because the company is from Shanghai. Please do not get sucked into this. The two company names, are: Stemacare.com Shanghai and Labelleor.com Shanghai under the umbrella... Read more

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The same happened to me and I have had to contact my credit card company twice. They have had almost £300 from my account. I am concerned that as they change their name monthly they will slip through again. I am going to keep a check on my statement. I emailed them and I received a very rude email back. Everytime I check my mail there is a charge with exchange rate charges. I will never buy anything that is advertised online as a bargain... Read more

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A copy of the e-mail I've sent, in addition to a SUBJECT ACCESS REQUEST for all personal information held. Please can you CANCEL ALL future orders IMMEDIATELY!!! I do NOT want and NEVER ordered these products. I selected a FREE GIFT as a thank you for completing a Customer survey. Ever since, I have been inundated with further orders (and suspect I’m being charged for, but you never disclose any payment information) I have NOT authorised you to... Read more

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