Stemologica
Reviews and Complaints
Stemologica Cream Review from Toronto, Ontario
Other Product Review
Stemologica, Beautemeter- scam companies
Preferred solution: Full refund
BUNCH OF THIEVES
Review in Cosmetics and Toiletries category from Toronto, Ontario
Stemologica
DISGUSTED WITH STEMOLOGICA!!!!
- Being laughed at when called about being ripped off
Preferred solution: Full refund
Stemologica
- It is a fraud
- Begins with sh and ends with it
- Being robbed
Preferred solution: Full refund
Other Product Review
The scam that keeps on going!
- Never delt with anyone
- Scam company
- Being taken for a fool
Preferred solution: Full refund
Scammed by Stemlogica/ Beautimer
Me too. I had a "free trial" pop-up while ordering something on Walmart.com. I thought it was part of Walmart. It said, "would be you willing to try this product if you only had to pay shipping and handling?" After reading VERY carefully, I agreed. I received the product and was charged the agreed shipping and handling. 1)No where was there any mention of returning product within 14 days 2) No where was there ANY mention of a supscription or recurring charge.
When I received my next credit card bill I was shocked to find two charges from Stemlogica and Beautimer totaling $309.93.
I called my credit card card immediately to dispute the charge. I was given a provisional credit and assured that they would investigate the charges, monitor my bill to insure no additional charges and keep me updated on the progress. I received several emails from my credit card company stating that they had contacted the company and the company had until August 16th to respond. Well today, I received another "shipment" from Stemlogica (didn't get the Beautimer "shipment", with my luck, it will come tomorrow). I called my credit card company and asked what I should do. So far, I don't have any charges for this shipment but the credit card customer service rep said sometimes these companies change the amount slightly and put it in under a different company name so the charge COULD still slide through.
I'm so distraught over this and feel like this will never end.
Originally, my credit card company said not to attempt to contact Stemlogica that they would handle it. But I was told today that I should try to contact them to "cancel my subscription". I didn't sign up for a subscription! I tried many time to call the *customer service* number (855) 825-****, included in today's shipment. All I get is a confusing recording about lines being busy and "your 'sonotel' account associated with this number is in evaluation mode". What? There is no way to get in touch with these scammers! I'm going to cancel my credit card and hope for the best. I wish I knew who to call to stop this fraud.
Review in Cosmetics and Toiletries category from Montreal, Quebec
Stole my money
- Scam company
- Advert misleading
- Deceptive advertising practices
Preferred solution: Full refund
Fraud my account
False Offer
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I got robbed also and have numerous emails back and forth to Evgenia (Customer Satisfaction Specialist??!!). She has an answer for everything. Everything they did to me was within 10 days of receiving the stuff despite messages from Evgenia offering a longer trial period/lower pricing, etc.
I HAVE THE SAME PROBLEM WITH THEM, ROBBED ME OF 175.95, WHEN I CALLED THEM ABOUT THIS THEY INFORMED ME THAT I HAD 14 DAYS TO TRY IT, BUT YET THE PACKAGE COULD NOT BE OPENED, HOW IN *** R U SUPPOSE TO TRY IT. WHAT A SCAM, IS THERE ANYTHING THAT CAN BE DONE TO GET THE MONEY BACK.