Rosamaria Sov
map-marker Toronto, Ontario

Stemologica Cream Review from Toronto, Ontario

Do not even bother yourself to buy this *** products. They stole my money and do not want to return. Even though, i sent back to them their products in original package, they create diffirent stories. They say they have technical issues to return money.i am Waiting for about 4 months and nothing in return. I WISH EVERYONE TO STAY AWAY from STEMOLOGICA and BEAUTEMER. They should all go to the jail, i have no idea how they still exist. It reminds me 90s when someone pressure you and get your money. Mr. Trudeau please get rid of this companies and save Canadian folk's money and nerves.
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Reason of review:
Pricing issue
Anonymous
map-marker Grimsby, North East Lincolnshire

Other Product Review

This company is fraud they change you every month.
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Reason of review:
Pricing issue
Anonymous
map-marker Burnaby, British Columbia

Stemologica, Beautemeter- scam companies

I don't have the advertisement emails anymore but i am pretty sure there was nothing about a return policy there, i usually don't buy anything that i have to return by mail...i was charged almost $400 and i did not receive anything, the charge shows a location in China, i dont know where to call to complain... i will not buy anything online anymore unless it is an established respectable business... horrible people, how are they allowed to do this? i wish i would have researched them online before i ordered. hope others will do that! now i have to enter 80 words in order to post my review... well i guess i am out of words...i had to cancel my card, it does not get worse than this!
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Reason of review:
Pricing issue

Preferred solution: Full refund

Anonymous
map-marker Montreal, Quebec

BUNCH OF THIEVES

Same here, i lost almost 500$ to this company who praises on people's vulnerability. I ordrered samples, not knowing that inside their fine lines that are 100 pages long, it says i was automatically renewing full size products every month. When i found out, i called and they told me as long as i sent back the products within 30 days and that the box wasnt opened, they would give me my money back. I sent the package right back in its original packaging. Well they told me i had opened the package and wouldnt give me other details. They thieves. Never deal with them. That *** Evgenia i hope she rots in ***.
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Reason of review:
Pricing issue
2 comments
Brandice Muc

I got robbed also and have numerous emails back and forth to Evgenia (Customer Satisfaction Specialist??!!). She has an answer for everything. Everything they did to me was within 10 days of receiving the stuff despite messages from Evgenia offering a longer trial period/lower pricing, etc.

Guest

I HAVE THE SAME PROBLEM WITH THEM, ROBBED ME OF 175.95, WHEN I CALLED THEM ABOUT THIS THEY INFORMED ME THAT I HAD 14 DAYS TO TRY IT, BUT YET THE PACKAGE COULD NOT BE OPENED, HOW IN *** R U SUPPOSE TO TRY IT. WHAT A SCAM, IS THERE ANYTHING THAT CAN BE DONE TO GET THE MONEY BACK.

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Anonymous
map-marker Toronto, Ontario

Review in Cosmetics and Toiletries category from Toronto, Ontario

I did not buy anything from this company and still got charged around $100 from my credit card for no reason. I need my money back.
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Reason of review:
Problems with payment
1 comment
Guest

I am glad that I read these comments first I will return my product and I have already cancelled my credit card. this is misleading and fraud.

hope everyone else reads these before they get burned. can any one help me with the return address to these scam artists because I want to send them a big ***

Anonymous

Stemologica

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I understand what most of the concerns here are, however buying online can always be tricky. I also ordered their products - Stemologica kit and Beautemer serum. The products are pretty good, I am enjoying them on my type of skin. I was not happy of course when I got my credit card statement. So I called the customer support at this number - United Kingdom: 080-8189-****. The lady on the phone was rather helpful, and explained to me the T&C. I felt rather silly for not reading on time. She offered me a partial refund, which I accepted. The outcome in my situation was not bad at all. After all we should always be careful when ordering online and giving our details. I did get a satisfactory explanation and results from the lady on the phone, so I can only blame myself for not reading the small print.
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Reason of review:
Good quality
2 comments
Crystol Tdp

Canadians who were conned by Stemologica.

For help you can get in touch with a lady from Canada who has been successful in claiming a refund. Please join our Facebook page Don't get conned by Stemologica trials and this where you will find Lynn.

Thank you

Crystol Tdp

Hi friend

We are Stop Stemologica Action Group and have a Facebook page "Don't get conned by Stemologica trials." We would be happy if you joined us.

Our Consumer Champion Sue Walters BSc Hon is helping people to get their refunds.

You can email her on suewalters@***.net. But please join our Facebook page.

Our group is growing day by day and we all want these cons stopped.

Would you be kind enough to mention you pissedconsumer.com

Thank you

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Annalese Map
map-marker Innisfil, Ontario

DISGUSTED WITH STEMOLOGICA!!!!

I was actually laughed at when I called to find out how to cancel this order and remove almost $400 from my credit card!!!! The girl on the phone said... its a trial and you can sent it back unopened in original packaging and we will refund your money... then chucked and said.. you already called and we have cancelled further shipments. disgusting!!!!!!!!!! I am so *** mad... ripped off and laughed at!! There has to be something we can do to get our money back!! How can this be legal to cheat people out of their hard earned money for *** cream!! And it isn't anything special... I can get better stuff for $20 at Walmart...
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Loss:
$400
Cons:
  • Being laughed at when called about being ripped off
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

They did it to me too

Ashlynn Bzx
map-marker Devon, England

Stemologica

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My story is all too familiar now, as along with thousands of others i thought i was paying the postage for a free trial of products, when in fact, i was giving my bank account details to unscrupulous outlaws, and letting them take my money when ever they like, not cool. its difficult to except that i have been duped, but i have, but i do not intend to just except it, i may not get my money refunded, but by making others aware, it makes me feel some what better, if i know just one person gets to keep their money.
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Loss:
$97
Cons:
  • It is a fraud
  • Begins with sh and ends with it
  • Being robbed
Reason of review:
all of the above

Preferred solution: Full refund

3 comments
Guest

Beautekit are a bunch of thieving pig *** ***. Do not deal with them ;-)

Guest

Please can you repost

Guest

Dear friend

We are Stop Stemologica Action Group UK.

Our Champion suewalters@***.net who is on our Facebook page "Don't get conned by Stemologica trial" has valuable information to help get your money refunded.

Please join our page as we need more people to help with our fight against these *** artists..

Please mention you saw this on pissedconsumer.com.

Thank you

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Anonymous
map-marker Glasgow, Glasgow City

Other Product Review

Do not use this company - hey took money from my bank after cancellation and refused to refund
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Reason of review:
Problems with payment
Anonymous

The scam that keeps on going!

Fell for the trial too and realised very quickly that it was a scam. Returned items under terms and conditions and contacted bank who blocked payments. Four months later a payment of £97.95 was taken from my account from Henesei Limited in Prague. When I googled the company it became apparent that they are connected with Stemogloica and Beutimer. Although I disputed this payment at the time and the bank investigated, they have declined my dispute because Henesei have said that I authorised the transaction and I am unable to prove otherwise! Cannot believe this - am going to close my account because it feels like it's the only way to stop future payments as they have my card details.
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Loss:
$98
Cons:
  • Never delt with anyone
  • Scam company
  • Being taken for a fool
Reason of review:
Poor customer service

Preferred solution: Full refund

3 comments
Guest

yes, this is the best, the easiest and the safest solution to stop them: close your bank account! Otherwise you can anytime have surprises in your bank account!

Guest

Please get in touch,my email is in the comment below .there is a remedy to recover the money you lost

Guest

Oh that is terrible and you can challenge your bank.

There is an excellent support group on Facebook called Don't Get Conned by Stemologica "trial"

They offer lots of advice and support.

Also contact Joan Worlock on joanworlock@***o .co.uk. She can send you the bank template which you can use to challenge your bank.

It has all the legal stuff you need and points out their responsibility to you, their customer. Your bank should not be taking the word of this fraudulent company.

Good luck

Val

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Anonymous
map-marker Tampa, Florida

Scammed by Stemlogica/ Beautimer

Me too. I had a "free trial" pop-up while ordering something on Walmart.com. I thought it was part of Walmart. It said, "would be you willing to try this product if you only had to pay shipping and handling?" After reading VERY carefully, I agreed. I received the product and was charged the agreed shipping and handling. 1)No where was there any mention of returning product within 14 days 2) No where was there ANY mention of a supscription or recurring charge.

When I received my next credit card bill I was shocked to find two charges from Stemlogica and Beautimer totaling $309.93.

I called my credit card card immediately to dispute the charge. I was given a provisional credit and assured that they would investigate the charges, monitor my bill to insure no additional charges and keep me updated on the progress. I received several emails from my credit card company stating that they had contacted the company and the company had until August 16th to respond. Well today, I received another "shipment" from Stemlogica (didn't get the Beautimer "shipment", with my luck, it will come tomorrow). I called my credit card company and asked what I should do. So far, I don't have any charges for this shipment but the credit card customer service rep said sometimes these companies change the amount slightly and put it in under a different company name so the charge COULD still slide through.

I'm so distraught over this and feel like this will never end.

Originally, my credit card company said not to attempt to contact Stemlogica that they would handle it. But I was told today that I should try to contact them to "cancel my subscription". I didn't sign up for a subscription! I tried many time to call the *customer service* number (855) 825-****, included in today's shipment. All I get is a confusing recording about lines being busy and "your 'sonotel' account associated with this number is in evaluation mode". What? There is no way to get in touch with these scammers! I'm going to cancel my credit card and hope for the best. I wish I knew who to call to stop this fraud.

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Reason of review:
Problems with payment
Anonymous
map-marker Montreal, Quebec

Review in Cosmetics and Toiletries category from Montreal, Quebec

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First you get a message for a survey and choose a product as a reward of going threw the survey..what they don't tell you is that they put you on autoship and every month they charge your card 130 dollars and send you more of that free stuff you got the first time but it is not free anymore. They dont send you or have a login button on their page. The way they do it, is scamming. Unlawfull Business
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Reason of review:
Poor customer service
2 comments
Crystol Tdp

Hello friend

I hope we "Stop Stemologica Action Group" can help you. You are welcomed to join our Facebook page "Don't get conned by Stemologica trials" We have a Canadian lady in our group who will be happy to help you.

Her name is Lynn Varabioff.

Thank you

Dona Yja

Sorry, not unlawful. You just didn't bother to read thoroughly the terms and conditions. This is how we learn.

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Anonymous
map-marker London, England

Stole my money

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Checked my credit card bill and discovered two amounts had been taken out of my account. Erterei Limited, Prague, £97.95 and Hemington Participation, Nicosia, £99.98. I had to google the names and found them to be Stemologica! I am still testing the "free samples" but the company has gone ahead and charged me these two exorbitant amounts. Obviously it's the old trick of tiny writing somewhere and no mention of cost. I have a printout of my credit card bill and can take a photos of the samples. I shall now phone 0800014**** which hopefully is a returns number. Return the samples to Returns Stemologica, P.O.Box 7574, Milton Keynes. MK11 9GQ I must get that money back, I am a pensioner on a state pension.
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Loss:
$304
Cons:
  • Scam company
  • Advert misleading
  • Deceptive advertising practices
Reason of review:
money taken under false pretensions

Preferred solution: Full refund

3 comments
Guest

I'm another pissed off unwittingly conned customer, trying to recover the money they have fraudulently taken from my account.

What in the world has happened to this world, Please get this Company or gang of fraudster *** you into giving them your bank details.

Guest

Dear friend

We are Stop Stemologica Action Group UK.

Our Champion suewalters@***.net who is on our Facebook page "Don't get conned by Stemologica trial" has valuable information to help get your money refunded.

Please join our page as we need more people to help with our fight against these *** artists..

Please mention you saw this on pissedconsumer.com. Thank you

Guest

Visit the Facebook page 'Don't get conned by Stemologica' and join the group. We are planning to negotiate a refund with Stemologica and the more people that join the stronger the voice.

I will represent all that join free of charge but will need some details if you are interested. Find me on Facebook - my name is Sue Walters and my profile pic is my consumer champion logo of 3 men on a podium.

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Anonymous
map-marker Harrow On The Hill, England

Fraud my account

A year a go I made a command from them. Today, I want to buy something with my card and transaction was declined. When I check my account I see one transaction from them from 30 November, from yesterday. Surprise is I have the verify visa transaction service so I wonder how the transaction was made it? My lucky was I haven't much money to account but now I'm afraid to use this account or any account. Tomorrow I will go to the bank. But how they can to *** every account. The problem isn't I made a order and they not sent me the product the problem are they use the detail I give to them a year a go and use it to stole my money
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Reason of review:
Not as described/ advertised
1 comment
Guest

Hi, that is shocking. Join our group on Facebook, it's called Don't get Conned by Stemologica "trial"

There's lots of support and advice from others who have been scammed by this vile company. There is help on how to get your bank to refund the money.

Good luck

Val

Anonymous
map-marker Toronto, Ontario

False Offer

I had the bad experience ever with this company. I am one more victim to an anti-ageing cream "racket" iamn which £200 was unexpectedly removed from my bank account after I agree to pay the postage for a "free trial". They are a very bad company and I don't recommend anybody to consume their product. I didn't sign up for this product, I only agreed to the £3.95 postage cost for the free samples and I certainly had not authorised those payments. I want my money back. This company will go bankrupt.
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Reason of review:
Pricing issue
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