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When I see the Nasdaq website, there is a advertise link- "free beauty products samples ". I click in to the link, there is a small quiz, after small quiz, shows the product" Stemologic cream". I ordered the cream samples only, but they delivered the cream with 24k Gold Serum(30 ml) and charge me $10 shipping. I am thinking it is a gift. but 18 days later, they charged me $189.95( serum)+179.95 (cream)=$369.90 for both samples.

However, the advertise show the cream retail price is $149.95, but they charge me $179.95.

I can not believe this kind of scam was happened in Canada. I called the company customer services, she told me their website has the website to show: after 14 days free trail, if items did not return, it will automatic charge me $189.95+179.95. it is unacceptable!

First, the ads did say any information about samples return policy.

second, I did not ordered 24 gold serum samples.

The email and samples does not have any this kind of information either.

Product or Service Mentioned: Stemologica Cream.

Reason of review: scam.

Monetary Loss: $370.

Preferred solution: Full refund.

I didn't like: Scam-not free samples, Fraudulent trading, Forced to buy into scam, Customer service.

Company wrote 0 private or public responses to the review from Nov 11, 2015.
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Anonymous
#1065036

Did you try and dispute the charges before really you only authorized them for one transaction only? Did you think about returning the product? I spoke to a rep and she said they will reverse the charges once they receive the returned products...I doubt that they will do that.

Anonymous
to Anonymous #1065383

I talked with Rep and want to return the product, but she said it is over 14 days now. I don't want to see the products any more. but no way to return them.

Anonymous
#1063432

I have had the same problem with Stemologica taking money from my visa. ($369.90) What a scam. I want this money back.

Bad-experience2015
#1062563

correction:First, the ads did not say any information about samples return policy.

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