Stemologica Reviews

Show reviews that mention
money bank card credit card account trial scam products credit people
Filter review
Most helpful review
Like many others on this site, I ordered two "trial" offers. It was advertised on Facebook with a picture of Ellen Degeneres next to it with the implication that she had such beautiful skin and it was as a result of using their products. This will be the last time I...
View full review
View full review
151 comments
#2008476

Thanks for the heads-up. Too many of these outfits nowadays operate in an unethical fashion and the public needs to be made aware of it when they do.

I was thinking about responding to a flyer about the product that came with something I ordered from Hammacher Schlemmer. Since I have bought from HS before, I trusted the flyer and would have bought the three bottles of Aloecure.

But not now. Thanks again.

View more comments
ID
#567202 Review #567202 is a subjective opinion of poster.
Location
Scarborough, Ontario
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund

Stemologica rip off

ordered said cream .like so many others,and was under the impression that the £3.95 was for samples . Then if you liked the product,you could send for the full sized creams.As i got the goods in November 2015 i waited a month as it was for a Xmas present . Got a shock when i checked my bank statement, to see it had just over £200 deducted. Wasn*t prepared to pay that for something my wife had not tried.Tried many times to contact the stemologica site ,no joy ,tried phoneing kept ringing out. Went to my bank to change my account as i figured out this was definitely a scam .Bank obliged ,but said it was a police matter and it was my place to contact them .Didn't pursue matter. Didn't know so many others had been affected, till i found this site.So it was a costly lesson on my part. Got to be careful in future.
View full review
ID
#1020846 Review #1020846 is a subjective opinion of poster.
Service
Stemologica Cream Free Trial
Reason of review
Not as described/ advertised

Short Review on March 11, 2017

Total fraud scammers do not give them a single credit ca4d/ bank detail
View full review
ID
#1019676 Review #1019676 is a subjective opinion of poster.
New Reviewer

Retinola Scammers!!!

DO NOT REPEAT DO NOT, MAKE ANY PURCHASE FROM RETINOLA OR REVOLUXE. I DID FOR MY WIFE, AND THEY STOLE MONEY THAT I HADN'T AUTHORISED FROM MY CARD!! THEY PROMISSED TO REFUND THE AMOUNT ON SEVERAL OCCASIONS, BUT IT HASN'T HAPPENED. I HAVE LEFT THIS HOPING THEY WOULD BE HONEST, BUT NO LUCK!!! SO BEWARE!!!! I AM A PENSIONER, AND THOUGHT I WOULD TREAT MY WIFE FOR CHRISTMAS, BUT DIDN'T REALISE I WAS BUYING INTO A SCAM!! I HAVE WRITTEN NUMEROUS LETTERS / E-MAILS, AND SOMETIMES GET REPLY TO SAY IT IS BEING ACTIONED, BUT I THINK I WILL BE WAITING A LONG TIME, MUCH SAFER TO PAY CASH IN A LOCAL SHOP!! HOPE NO-ONE ELSE GETS CAUGHT!!
View full review
ID
#1013947 Review #1013947 is a subjective opinion of poster.
Service
Stemologica Serum Free Trial
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Stemologica Face Cream Free Trial Review

They took $189.98 without my permission
View full review
ID
#997563 Review #997563 is a subjective opinion of poster.
Reason of review
Problems with payment
New Reviewer

Stole my money by claiming to refund the product I returned to them.

I bought Stemologica on Impulse, but changed my mind because I had a skin care regime I was happy with so it was nothing against the product itself. They said they had a money back guarantee when I purchased it. I returned the product and it took 11 months to acknowledge that I returned the product to which they said, they refunded my money. This was a lie, because I never received a refund and when I questioned them about it numerous times, they said they refunded my money. Finally I disputed it with my bank and when I told them this they said "Since you appear to have disputed the transaction with your bank, we are powerless to revoke/refund any charges. This matter is now at the hands of our Risk Dept." Very shady company.
View full review
ID
#980140 Review #980140 is a subjective opinion of poster.
Service
Stemologica Customer Care
Cons
  • Not ethical
  • Being lied to about refunds available
Reason of review
Poor customer service
Loss
$109
Preferred solution
Full refund

Illegally took money our of account and has not returned any money yet

Initially the Company got a hold of my credit card information, charged my account for some trial samples and refused to return the amount. I said I had not authorized any transactions or provide any credit card information. They did not agree with me and that cost me over $300 and they said my name would be removed off their list. 6 months later another charge was put on my credit card under a new name. When I contacted them using the old information they apologized and said that the charge was in error and 3 months later they have not refunded the money into my account. I will be seeking legal action.
View full review
ID
#975234 Review #975234 is a subjective opinion of poster.
Service
Stemologica Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$77

Scam Retinola

A few weeks ago I ordered a sample of Retinola for shipping costs only. A few days ago I received a package and was surprise to find such large samples. I checked my credit card and found I was charged over $350. I will be returning this stuff and will notify my credit card today. Please beware. I really hope I can get my money back and I will be returning the product which I did not order. If you see an ad and it looks too good to be true, chances is it is. Do your research before you give you card number to anyone. A very disgruntled and upset consumer. I am getting stressed here because I need to type at least 100 words and I am very busy. I have said what needed to be said.
View full review
1 comment
#1254935

Common scam---sign up for free sample or trial and get automatically enrolled in continuous shipments if you don't cancel within the time limit to do so and/or until you cancel with them. You might want to contact your card company and tell them so they can close out the card account and issue another so they cannot continue to charge you every month.

I wouldn't trust them to cancel you out and they will continue to bill your card. If the card account they have is closed, they cannot bill you, etc. Next time, read what you are getting into and what the cancellation period is to forestall this scam.

Good luck. You are not alone getting scammed like this, but you are partially to blame.

ID
#972498 Review #972498 is a subjective opinion of poster.
Service
Stemologica Free Trial
Pros
  • False offer
Cons
  • Crime to me or others
  • Total scam
  • Scam sales practice
Reason of review
Not as described/ advertised
Loss
$350
Preferred solution
Full refund

Charging Credit Card

Hello, I to have been scammed they are taking money from credit card and you can't speak to anyone just through email. Two years ago they said they cancelled my account and then just last October they charged my account. They have yet to refund my money and wont return my emails. People please DO NOT order anything from this site. They are scammers. I do not have pictures of product but they have quit corresponding with me and I keep emailing them everyday.A guy by the name of Andrew (customer satisfaction specialist)is the guy I am so called dealing with. But he has quit responding to me.
View full review
ID
#970813 Review #970813 is a subjective opinion of poster.
Reason of review
Pricing issue
New Reviewer

DO NOT EVER PROVIDE PERSONAL INFORMATION TO THIS COMPANY

I tried one of their so called "free" products, entered credit card info only for shipping as per their offer. That was the first lie.... So after they charged my credit card an astronomical amount, I called, I argued, I shipped the product back, they said we will credit you back. Lie #2 Weeks after the products were received back, I know this as I was able to track said package. I had to call Stemologica MANY times to get my refund. I actually had people attempt to fight with me on the phone saying they did not receive the package, which I called them out on. Then they tried to offer more product instead of a refund, I refused. Finally almost 2 months later I got my refund. Funny part months later, just shy of a year, I check my credit card statement and here is a charge from Stemologica. I emailed them, I was advised it was a computer error. I told them to refund my card and remove my information from their computer, advised that it should take a week for the refund. Week and a half later I call again asking about my refund, now advised it could take 30 days. 30days later still no refund and funny enough know one from Stemologica will reply to my emails. I have started a case with BBB and advised my bank that this is a fraudulent company. I will post on every and any website possible to get the information out about this company!!
View full review
ID
#967529 Review #967529 is a subjective opinion of poster.
Service
Stemologica Free Trial
Cons
  • I will not rate this company as they are fraudulent
  • Underhand way of obtaining business
  • Stole my money
Reason of review
All the above options, poor customer service, bad quality, pricing issue, defective, problem with payment, not as described and on and on
Loss
$80
Preferred solution
Full refund

Stemologica Big Ripoff!!

When I set up a account with my local cable company that had internet in the bundle, I received a request to do a survey. It was set up to lead you to believe it was with the cable co. For doing this survey, I was to receive a free Stemologica beauty cream. It stated I would only have to pay for shipping. So like a *** I entered my credit card info. I got the cream in the mail, and this company charged my credit card $300!! I called the cable company which told me that they have no survey of any kind, to contact my credit card company. I had to cancel my card and after a so-called inquiry I was told there was nothing that could be done about it. I want to warn everyone not to be tricked by this company.
View full review
ID
#958549 Review #958549 is a subjective opinion of poster.
Service
Stemologica Cream Free Trial
Cons
  • Being deceived and having my money stolen
Reason of review
Problems with payment

This company is the biggest Scam!!!

They are the biggest scam!!! They offer to your free gift and you only pay for is shipping and handling . after that they will have all rights to your credit card, take out your money as much as they want!!! Started with a thank free gift and you end up paying through the nose!!! WHERE IS THE JUSTICE ABOUT WHAT THEY ARE DOING. I Do NOT want and NEVER ordered these products.I have been charged £69.95 every single month!!! I have NOT authorised you to charge ANY of my cards. Take this e-mail as an instruction that I revoke any previous authority you believe you have. The ‘Customer Service' number is a SCAM! I do not believe it is a genuine service, as how it could ever be described as such when it is CONSTANTLY engaged , day and night, defies belief. You have turned a gesture of good will into a vicious, unpleasant, antipathy of the same.
View full review
ID
#953624 Review #953624 is a subjective opinion of poster.
Service
Stemologica Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund

I would call this a scam

On the Shoppers online site I saw the other day that there was an offer of samples for cosmetics for $5.00 shipping charge. I thought for that price one cannot go wrong. But once I received the bank statement I saw what a scam it is - it was an extra $54.00 in exchange rate because the company is from Shanghai. Please do not get sucked into this. The two company names, are: Stemacare.com Shanghai and Labelleor.com Shanghai under the umbrella company of Stemologica. After receiving my bank statement and realizing what the scam that this is, I immediately called the bank to let them know, and requested a new credit card which was sent out the same day.
View full review
ID
#935376 Review #935376 is a subjective opinion of poster.
Location
Surrey, British Columbia
Product
Stemologica Revoluxe 24k Gold Serum
Reason of review
Pricing issue

Unethical

The same happened to me and I have had to contact my credit card company twice. They have had almost £300 from my account. I am concerned that as they change their name monthly they will slip through again. I am going to keep a check on my statement. I emailed them and I received a very rude email back. Everytime I check my mail there is a charge with exchange rate charges. I will never buy anything that is advertised online as a bargain unless it is a reputable retailer. These are definitely not. Why would you need to change your business name every month if you were a reputable company. probably tax fraud as well
View full review
ID
#934587 Review #934587 is a subjective opinion of poster.
Location
Liverpool, Liverpool
Cons
  • Fraudulent practice
  • Cheating and unscrupulous
  • Sneaky selling strategy
Reason of review
unexplained debits to my account
Loss
$400
Preferred solution
Full refund

#Appalled

A copy of the e-mail I've sent, in addition to a SUBJECT ACCESS REQUEST for all personal information held. Please can you CANCEL ALL future orders IMMEDIATELY!!! I do NOT want and NEVER ordered these products. I selected a FREE GIFT as a thank you for completing a Customer survey. Ever since, I have been inundated with further orders (and suspect I’m being charged for, but you never disclose any payment information) I have NOT authorised you to charge ANY of my cards. Take this e-mail as an instruction that I revoke any previous authority you believe you have. The ‘Customer Service' number is a SCAM! I do not believe it is a genuine service, as how it could ever be described as such when it is CONSTANTLY engaged , day and night, defies belief. You have turned a gesture of good will into a vicious, unpleasant, antipathy of the same. #Appalled
View full review
ID
#933121 Review #933121 is a subjective opinion of poster.
Location
Leeds, England
Service
Stemologica Free Trial
Cons
  • Engaged customer service number
  • Scam not a free trial
Reason of review
Poor customer service
Preferred solution
REFUND in FULL, IMMEDIATELY. Cancel ALL future orders and provide a Return address so I can return all UNWANTED goods.

Refunds

THEY ARE CROOKS DO NOT DEAL WITH THEM. THEY OFFER FREE MERCHANDISE BUT YOU END UP PAYING THROUGH THE NOSE. THEY GET YOU BY OFFERING FREE PRODUCT BUT ALL YOU HAVE TO PAY FOR IS SHIPPING AND HANDLING.THEY THEN CHARGE YOU FOR THE PRODUCT IF YOU DO NOT RETURN IT UNDER THEIR DESCRESTION. THEY HAVE ALL RIGHTS TO YOUR CREDIT IF YOU DO NOT PAY AND WILL CHARGE YOU FOR THE PRODUCT MONTHLY.YOU PAY FOR SHIPPING AND HANDLING TO RECEIVE THE PRODUCT AND THEN TO RETURN IT YOU HAVE TO PAY FOR SHIPPING AND HANDLING.aLSO IF THEY DO NOT LIKE WHAT YOU ARE RETURNING THEY CAN REFUSE TO ACCEPT IT. WHERE IS THE JUSTICE ABOUT WHAT THEY ARE DOING.
View full review
1 comment
#1238252

I have also fallen for this scam. I am taking my complaint to a higher order.

If you notice the reputable company names they list on their ad, those are companies I am contacted about this scam and have yet to find that Estee Lauder, Elizabeth Adren Clinique or Olay are awear that their names are mentioned in Retinollas ad. I am hoping that these major companies can put a stop to Retinollas business.

ID
#930390 Review #930390 is a subjective opinion of poster.
Location
Edmonton, Alberta
Service
Stemologica Free Trial
Reason of review
Pricing issue

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article