Anonymous

Stemologica rip off

ordered said cream .like so many others,and was under the impression that the Β£3.95 was for samples . Then if you liked the product,you could send for the full sized creams.As i got the goods in November 2015 i waited a month as it was for a Xmas present . Got a shock when i checked my bank statement, to see it had just over Β£200 deducted. Wasn*t prepared to pay that for something my wife had not tried.Tried many times to contact the stemologica site ,no joy ,tried phoneing kept ringing out. Went to my bank to change my account as i figured out this was definitely a scam .Bank obliged ,but said it was a police matter and it was my place to contact them .Didn't pursue matter. Didn't know so many others had been affected, till i found this site.So it was a costly lesson on my part. Got to be careful in future.
View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Scarborough, Ontario

Stemologica and Beautemer are unethical and scam based businesses - BUYER BEWARE!

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Like many others on this site, I ordered two "trial" offers. It was advertised on Facebook with a picture of Ellen Degeneres next to it with the implication that she had such beautiful skin and it was as a result of using their products.

This will be the last time I order anything through Facebook as it seems they do not check out businesses to ascertain their ethical worth. When I ordered these, there was nothing to indicate that these were under a proviso that you must return them within 14 days or your credit card would be charged for the full price ($149.95 each product for a total of $299.90). I only discovered that after contacting my credit card company to challenge the charges. When my package arrived, there was no paperwork or return address on or in the box.

Since I was unaware they would set up automatic monthly charges for subsequent shipments (none of which I received nor ordered), I didn't think twice about the lack of a return address or paperwork. My credit card company has cancelled my card and made me aware that they have an arrangement to inform companies of a credit card change and will not do so at my express request (imagine having to do this to protect yourself). They were not so sure that I would be successful in having these charges cancelled, but did do a reversal for the time being. I really wish there was a way to make others aware of this nasty piece of work of a company and short of posting a message on Facebook, I am not sure what else can be done.

It boggles my mind to think that they may get away with this tactic. I hope this message helps others to avoid this kind of scam.

Do your due diligence and check BEFORE you purchase anything on line. I know I will be doing so from here on in.

View full review
Loss:
$300
Reason of review:
Poor customer service

Preferred solution: Full refund

151 comments
Guest

Thanks for the heads-up. Too many of these outfits nowadays operate in an unethical fashion and the public needs to be made aware of it when they do.

I was thinking about responding to a flyer about the product that came with something I ordered from Hammacher Schlemmer. Since I have bought from HS before, I trusted the flyer and would have bought the three bottles of Aloecure.

But not now. Thanks again.

Guest

I agree 100% with everything that was said! They are a huge rip off!!!

Guest

I was scammed also.. it was not FREE and only pay for shipping, but I was charged!

How does Facebook allow these scam artists to infiltrate their sites?

Guest

I also been had ,filled for free trile then I notice over 200pounds taken from my credit card ,have now cancelled ,so credit card will look into this ,I feel quite ill from this

Guest

I had exactly same experience. I wish I read your comments earlier.

Guest

The exact same thing happened to me and I had to cancel my credit card and they took out $400 for products that I didn't order and I am now fighting this with my credit card company. Very sad that they can get away with this.

No paperwork, no invoice, no return address and no emails were sent to me.

Only once I started fighting the charges they sent me correspondence. Biggest scam.

Guest

Happened to me just now at the cost of nearly Β£200. Bank insisting I didn't read the small print - it's my job to read that kind of text on a daily basis. Furious.

Guest

SCAM SCAM SCAM. NEVER BUY ANYTHING FORM THEM - ESPECIALLY TRIAL OFFERS (THAT'S HOW THE GET YOU)

Guest

This guys are professional scammers. I responded to what came as an online survey about Rogers cable and internet, with the promise to get a free gift at the end of it.

Fikled the form to pay $ 5.00 for shipping and was later charged $ 218 for the two products I thought I would receive as gifts.

What a shameful way to market and sell products. I'm impressed this happens in Canada and we can't do anything.

Guest

I was charged $179.98 for an offer which was advertised as free offer except for shipping at $5.95 after completing a review on Teksavvy website. The fraud prevention person I talked to at the credit card company (MBNA) from the tone of discussion was quite aware that the merchant was a fraud but still supported the merchant and refused to do anything.

Teksavvy claims on their email response that the merchant is a scam and used their name. I am really pissed on the poor level of customer protection offered by the Government.

How can such a racket still go on when so many in the financial circle is aware of this and still continues to support this. I am cancelling my account with MBNA as they do not care a *** for their clients event though that they have been with them for a decade.

View more comments (150)
Danity Tuc

Retinola Scammers!!!

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DO NOT REPEAT DO NOT, MAKE ANY PURCHASE FROM RETINOLA OR REVOLUXE. I DID FOR MY WIFE, AND THEY STOLE MONEY THAT I HADN'T AUTHORISED FROM MY CARD!! THEY PROMISSED TO REFUND THE AMOUNT ON SEVERAL OCCASIONS, BUT IT HASN'T HAPPENED. I HAVE LEFT THIS HOPING THEY WOULD BE HONEST, BUT NO LUCK!!! SO BEWARE!!!! I AM A PENSIONER, AND THOUGHT I WOULD TREAT MY WIFE FOR CHRISTMAS, BUT DIDN'T REALISE I WAS BUYING INTO A SCAM!! I HAVE WRITTEN NUMEROUS LETTERS / E-MAILS, AND SOMETIMES GET REPLY TO SAY IT IS BEING ACTIONED, BUT I THINK I WILL BE WAITING A LONG TIME, MUCH SAFER TO PAY CASH IN A LOCAL SHOP!! HOPE NO-ONE ELSE GETS CAUGHT!!
View full review
Loss:
$150
Reason of review:
Poor customer service

Preferred solution: Full refund

Alleen Jzh

Stole my money by claiming to refund the product I returned to them.

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I bought Stemologica on Impulse, but changed my mind because I had a skin care regime I was happy with so it was nothing against the product itself. They said they had a money back guarantee when I purchased it. I returned the product and it took 11 months to acknowledge that I returned the product to which they said, they refunded my money. This was a lie, because I never received a refund and when I questioned them about it numerous times, they said they refunded my money. Finally I disputed it with my bank and when I told them this they said "Since you appear to have disputed the transaction with your bank, we are powerless to revoke/refund any charges. This matter is now at the hands of our Risk Dept." Very shady company.
View full review
Loss:
$109
Cons:
  • Not ethical
  • Being lied to about refunds available
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Short Review on March&nbs-05:00;11,&nbs-05:00;2017

Total fraud scammers do not give them a single credit ca4d/ bank detail
View full review
Anonymous

Scam Retinola

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A few weeks ago I ordered a sample of Retinola for shipping costs only. A few days ago I received a package and was surprise to find such large samples. I checked my credit card and found I was charged over $350. I will be returning this stuff and will notify my credit card today. Please beware. I really hope I can get my money back and I will be returning the product which I did not order. If you see an ad and it looks too good to be true, chances is it is. Do your research before you give you card number to anyone. A very disgruntled and upset consumer. I am getting stressed here because I need to type at least 100 words and I am very busy. I have said what needed to be said.
View full review
Loss:
$350
Pros:
  • False offer
Cons:
  • Robbed my money and fraud yes
  • Total scam
  • Crime to me or others
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Machele Imf

Common scam---sign up for free sample or trial and get automatically enrolled in continuous shipments if you don't cancel within the time limit to do so and/or until you cancel with them. You might want to contact your card company and tell them so they can close out the card account and issue another so they cannot continue to charge you every month.

I wouldn't trust them to cancel you out and they will continue to bill your card. If the card account they have is closed, they cannot bill you, etc. Next time, read what you are getting into and what the cancellation period is to forestall this scam.

Good luck. You are not alone getting scammed like this, but you are partially to blame.

Harley Hxa

DO NOT EVER PROVIDE PERSONAL INFORMATION TO THIS COMPANY

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I tried one of their so called "free" products, entered credit card info only for shipping as per their offer. That was the first lie.... So after they charged my credit card an astronomical amount, I called, I argued, I shipped the product back, they said we will credit you back. Lie #2 Weeks after the products were received back, I know this as I was able to track said package. I had to call Stemologica MANY times to get my refund. I actually had people attempt to fight with me on the phone saying they did not receive the package, which I called them out on. Then they tried to offer more product instead of a refund, I refused. Finally almost 2 months later I got my refund. Funny part months later, just shy of a year, I check my credit card statement and here is a charge from Stemologica. I emailed them, I was advised it was a computer error. I told them to refund my card and remove my information from their computer, advised that it should take a week for the refund. Week and a half later I call again asking about my refund, now advised it could take 30 days. 30days later still no refund and funny enough know one from Stemologica will reply to my emails. I have started a case with BBB and advised my bank that this is a fraudulent company. I will post on every and any website possible to get the information out about this company!!
View full review
Loss:
$80
Cons:
  • I will not rate this company as they are fraudulent
  • Underhand way of obtaining business
  • Stole my money
Reason of review:
All the above options, poor customer service, bad quality, pricing issue, defective, problem with payment, not as described and on and on

Preferred solution: Full refund

Anonymous

Stemologica Face Cream Free Trial Review

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They took $189.98 without my permission
View full review
Reason of review:
Problems with payment
Anonymous

Illegally took money our of account and has not returned any money yet

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Initially the Company got a hold of my credit card information, charged my account for some trial samples and refused to return the amount. I said I had not authorized any transactions or provide any credit card information. They did not agree with me and that cost me over $300 and they said my name would be removed off their list. 6 months later another charge was put on my credit card under a new name. When I contacted them using the old information they apologized and said that the charge was in error and 3 months later they have not refunded the money into my account. I will be seeking legal action.
View full review
Loss:
$77
Reason of review:
Return, Exchange or Cancellation Policy
Featured
Anonymous
map-marker Fredericton, New Brunswick

Stemologica cream rip off

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Stemologica cream rip off
I had a problem with them which I cancelled my order but the company still took the payment out of my account along with the $179.95 I paid for the first three samples I had purchased. I called them but they claim to not have anything on file that I cancelled. The representative I spoke to was rude and would not listen to what I was saying and continued to interrupt me at all times. They took out and additional 109.95 and did not receive anything for those funds. I asked them to return the money to my account but they claimed I owed it, for what I don't know. Considering I paid already for my trial package at the beginning with the $179.95. I don't have an issue with that, but why take the additional $109.95 for nothing. I gave up on them and never got my $109.95 back. It's a lot of money to just take out for nothing. I'm on a fixed income and didn't realize how much it would cost on a monthly basis. Now I'm to scared to order from the internet.
View full review
Loss:
$110
Pros:
  • Only the product maybe
  • Only a little of the product
Cons:
  • Customer service dishonesty
  • Dishonest marketing practice
Reason of review:
Problems with payment

Preferred solution: Full refund

2 comments
Guest

If you are willing to pay for a FREE, it is a sign that you are completely stup1d and an easy target to be ripped off. Taking advantage of id1ots should be legal.

Guest

You are right. We were fooled by their free trial with a world famous brand picture.

I thought it reasonable if we make our face as trial field and report the usage results while they sent us products. However I was charged even though I returned without touching the product.

I am talking with Capital One ... Hope master card company could investigate and protect their customers...

View more comments (1)
Anonymous

Charging Credit Card

Hello, I to have been scammed they are taking money from credit card and you can't speak to anyone just through email. Two years ago they said they cancelled my account and then just last October they charged my account. They have yet to refund my money and wont return my emails. People please DO NOT order anything from this site. They are scammers. I do not have pictures of product but they have quit corresponding with me and I keep emailing them everyday.A guy by the name of Andrew (customer satisfaction specialist)is the guy I am so called dealing with. But he has quit responding to me.
View full review
Reason of review:
Pricing issue
Anonymous

Stemologica Big Ripoff!!

When I set up a account with my local cable company that had internet in the bundle, I received a request to do a survey. It was set up to lead you to believe it was with the cable co. For doing this survey, I was to receive a free Stemologica beauty cream. It stated I would only have to pay for shipping. So like a *** I entered my credit card info. I got the cream in the mail, and this company charged my credit card $300!! I called the cable company which told me that they have no survey of any kind, to contact my credit card company. I had to cancel my card and after a so-called inquiry I was told there was nothing that could be done about it. I want to warn everyone not to be tricked by this company.
View full review
Cons:
  • Being deceived and having my money stolen
Reason of review:
Problems with payment
Anonymous

This company is the biggest Scam!!!

They are the biggest scam!!! They offer to your free gift and you only pay for is shipping and handling . after that they will have all rights to your credit card, take out your money as much as they want!!! Started with a thank free gift and you end up paying through the nose!!! WHERE IS THE JUSTICE ABOUT WHAT THEY ARE DOING. I Do NOT want and NEVER ordered these products.I have been charged Β£69.95 every single month!!! I have NOT authorised you to charge ANY of my cards. Take this e-mail as an instruction that I revoke any previous authority you believe you have. The β€˜Customer Service' number is a SCAM! I do not believe it is a genuine service, as how it could ever be described as such when it is CONSTANTLY engaged , day and night, defies belief. You have turned a gesture of good will into a vicious, unpleasant, antipathy of the same.
View full review
Loss:
$200
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Leeds, England

#Appalled

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A copy of the e-mail I've sent, in addition to a SUBJECT ACCESS REQUEST for all personal information held. Please can you CANCEL ALL future orders IMMEDIATELY!!! I do NOT want and NEVER ordered these products. I selected a FREE GIFT as a thank you for completing a Customer survey. Ever since, I have been inundated with further orders (and suspect I’m being charged for, but you never disclose any payment information) I have NOT authorised you to charge ANY of my cards. Take this e-mail as an instruction that I revoke any previous authority you believe you have. The β€˜Customer Service' number is a SCAM! I do not believe it is a genuine service, as how it could ever be described as such when it is CONSTANTLY engaged , day and night, defies belief. You have turned a gesture of good will into a vicious, unpleasant, antipathy of the same. #Appalled
View full review
Cons:
  • Scam not a free trial
  • Engaged customer service number
Reason of review:
Poor customer service

Preferred solution: REFUND in FULL, IMMEDIATELY. Cancel ALL future orders and provide a Return address so I can return all UNWANTED goods.

Featured
Anonymous
map-marker Mitcham, Merton

STEMOLOGIC.COM SCAM!

Stemologica - STEMOLOGIC.COM SCAM!

I answered a short survey, and was offered as a FREE GIFT some cosmetics. I thought I would give this free gift to my wife.

2 Months later after having supplied my card details for post and packing, I see Β£79:95 billed to my bank account using an old out of date card. The bank passed the payment!!! At NO-TIME did I subscribe, Order or Purchase any product from this Company!I am now in the proccess of recovering my money.

Everyone needs to be made aware of these scaming shysters!I intend to consult the "Insolvncy Service" to get them closed down and the directors banned from business in the UK. I am also contacting Trading Standards and the Met PLoice.

View full review
Loss:
$120
Pros:
  • False offer
  • Robbing cnuts
Cons:
  • Fraudulent charges 1 year after cancelling
  • Conned as to free gift
  • Feel robbed
Reason of review:
Pricing issue

Preferred solution: Full refund

2 comments
Guest

Since when is free actually free?

Acey Bjt

When you accepted the free gift you also agreed to auto fills of their product. You didn't fully read what the terms were.

Yes, they are scammers. In your situation dispute the charge with your bank due to the card being invalid.

I expect you will have to cancel your "membership" or whatever they call it at Stemologica as they may just keep sending and billing you. Talk to your bank and ensure they do NOT honor transactions on the invalid card.

View more comments (1)
Anonymous
map-marker Winamac, Indiana

They got me too but not for long!!!

Dec.17,th I was on Cosmeprof website ordering products. I am a licensed cosmetology instructor and have ordered many times from them. At the end of my session a pop up said would you mind taking a short survey for Cosmeprof. Of course I said yes. The survey asked me several questions about Cosmeprof and at the end of the survey it said "congratulations" you have won a prize for taking our survey. click here. So I did and it showed me a small kit of skin care Called Stemologica. Never heard of them before, so I figured it must be something Cosmeprof was promoting. I said yes I wanted the "gift" and the sight directed me to verify my mailing and billing address, which I thought was odd, as Cosmeprof has all of that info, however I did. Then it said I would have to pay $5.95 for shipping and if I wanted to expedite the shipping add an additional 2.95, which I did. This little, and I mean LITTLE kit looked like a good stocking stuffer. At NO time did it say I was signing up for anything or it was free for 14 days.....nothing at all! My bank contacted me about an hour after I paid the shipping charges and told me that a company StemOkit was charging my account 3 times for $5.95 and $2.95. I told the bank that I had made 1 charge of that combination and to decline the other 2. The baki said that the charges raised a red flag because it says StemOKit.com Istanbul. Still thinking this was somehow linked to Cosmeprof, I allowed the 1 charge totaling $8.90. Moving forward On Jan6th I see a charge to my bank account for $149.95 from StemOkit.com Istanbul. I immediately called the bank and told them I had purchased nothing but a shipping charge on December 17th. The bank disputed the charges for me, and then the next day I see another charge, this time from Gold Serum.com Istanbul for another $149.95. I called the bank. They also hit me for $4.95 twice for processing an out of the country processing fee!!!I have no Idea who gold serum is, nor did I order anything. I disputed these charges and the bank gave me the number of both companies to try to get them to reverse the charges in lieu of the hassle of the bank having to investigate fraud and so on.... Both of these companies are ONE IN THE SAME! STEMOKIT (855)306-****. I get a customer service rep who insists I signed up for their service and if I had returned their "trial offer" un opened, I could have cancelled with in 14 days, but I failed to do that and now I am on service with them. I told her about cosmeprof and the survey etc. Her response was "I know nothing about that". I told her what her company was doing was fraud and they had better reverse all of the charges or I will report them for fraud. She put me on hold for about 10 minutes then came back and offered me to cancel my subscription and return $80.00 from each of the $149.95 charges. I said "NOT GOOD ENOUGH, let me speak to your supervisor. She placed me on hold, then hung up on me. I called back on the Gold serum number (855-343-**** and the same customer service lady answered their phone. I told her I was on hold for the supervisor and she said, yes, I was trying to patch you through. David, the supervisor, basically told me the same thing the customer rep told me and offered me $80.00 of each of the $149.95 charges back. He insisted I signed an agreement with them therefore I was on the hook and he was doing me a favor by offering me $160.00 for over $300.00 in charges that I didn't order and only ever received this little tiny sample kit that I paid shipping for. Again I told him this was fraud and I have disputed these charges with the bank. He said "did you already dispute the charges?' I replied "Yes" and he said "then I am giving you nothing back" I asked him for his last name and address of his company he refused to give me either. The only thing he would tell me is that he was in the State of South Carolina and his extension # is 3044. I have filed fraud charges through my bank. So far the bank has given me $149.95 back. I have also filed fraud charges with Internet crime complaint center (IC3) it is a division of the FBI that investigates internet fraud. I tried to file a complaint with the BBB, but they only have Stemologica listed in Louisville, Ky. No address just a P.O. box. I also contacted Cosmeprof and spoke to their corporate office. Cosmeprof/ Armstrong McCall on the west coast, knew nothing of this and are investigating it themselves. All you people out there that have been scammed by this fraudulent company GO AFTER them!
View full review
Loss:
$170
Reason of review:
Did not order, did not receive

Preferred solution: Full refund

12 comments
Guest

every time when they ask about my personal information, especially related to money, I will stop the free deal !!!!

Guest

you must investigate this crooked company as they will just carry on taking your money.

Guest

i had the exact same thing happen to me, i also called them and got the same response, i just lost $179.95. this is not right, can anything be done about this, it was advertised as free product, just has to pay the 5.99 for shipping.

not happy about this at all. scammers

Guest

same happened to me (only the survey for taking which I was promised "gift" was about BELL). Just want to add that behind all of these :

stemologica.com

stemologic.com

ordebeaute.com

are the same bunch of scammers.

Guest

Lets take them down and sue for damages too.

Bryse Tcu

I RECENTLY HAD TTWO BRAIN TUMOURS REMOVED AND 6 WEEKS OF RADIATION

I WAS TRYING THE CREAMS OUT TO TREAT MYSELF AND TRY GET MY SKIN SOME THERAPY AFTER WHAT IT HAD BEEN THROUGH

THE DAY THIS COMPANY STOLE MY MONEY I HAD Β£223 IN MY ACCOUNT AND THIS WAS MY WEEKLY MONEY TO LOOK AFTER AND FEED MYSELF AND MY 9 YR OLD GRANDSON FOR THIS WEEK

WHEN THEY FINISHED I WAS LEFT WITH Β£26 IN MY ACCOUNT

THE BANK GAVE ME A Β£50 OVERDRAFT THAT DAY TO HELP ME OUT BUT I NOW HAVE TO PAY CHARGES FOR HAVING IT AND USING IT

HOW ELSE COULD WE EAT AND WHAT A POOR WEEK WE ARE HAVING ITS JUST NOT FAIR THAT someone in istanbull can just be stealing our money this way wrecking peoples lives Dawn messruther

Bryse Tcu

I,M ON THE SAME PATH AS YOU HUNNY

THEY ARE NOT STEALING MY MONEY I WORKED TOO HARD FOR IT

ROBBING FEKERS EH X

ramjet

But folks, here's the thing. If you read their fine print that I copied here from their web site, you did indeed agree to this obscene rip off.

Trial Offer Stemologica Kit with 3 Cremes

Try this luxurious skincare kit that includes everything you need to feel young and healthy again.

The set includes the Moisturizing Day Cream, Nourishing Night Cream and Lifting Eye Gel. all three luxurious creams are made with natural stem cells extracted from Swiss green apples for a silky-smooth, healthy, and radiant skin. Combine with any of our rich serums for truly astonishing results.

By buying this Special Offer Kit, you will pay only for shipping and handling upon placing the order and will then have 14 days (after processing and delivery time) to try our products and return them if you are not 100% satisfied. If you choose to keep this kit, you will be charged the full cost of $149.95.

A $1.95 restocking fee is applicable to all returns. Charges will appear on your statement as Stemologica.com STEMOLOGICA.COM855256**** or AW*STEMOLOGICA.COM855256****.

1 AutoRefill Program: when you enrol in our AutoRefill Program, we will automatically send you a replenishment of the products you have ordered according to our common replenishment guidelines (normally, every 30 calendar days).

Your card will be charged $99.87 accordingly upon dispatch of the replenishment package. AutoRefill can be cancelled at any time by simply logging into your account

Guest
reply icon Replying to comment of ramjet

You are missing the fact that when these scammers are offering "promotional gifts" as "compensation for taking a survey" those fine-prints and terms-&-conditions that exist on their website ARE NOT BEING presented at all. And of course they are NOT sending confirmation-email with full description of "online transaction" immediately after "transaction" has taken place, as every normal online merchant does.

Guest

They just did the same to me. Whay I should do?

View more comments (11)

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