Stemologica

DO NOT REPEAT DO NOT, MAKE ANY PURCHASE FROM RETINOLA OR REVOLUXE. I DID FOR MY WIFE, AND THEY STOLE MONEY THAT I HADN'T AUTHORISED FROM MY CARD!!

THEY PROMISSED TO REFUND THE AMOUNT ON SEVERAL OCCASIONS, BUT IT HASN'T HAPPENED. I HAVE LEFT THIS HOPING THEY WOULD BE HONEST, BUT NO LUCK!!! SO BEWARE!!!! I AM A PENSIONER, AND THOUGHT I WOULD TREAT MY WIFE FOR CHRISTMAS, BUT DIDN'T REALISE I WAS BUYING INTO A SCAM!!

I HAVE WRITTEN NUMEROUS LETTERS / E-MAILS, AND SOMETIMES GET REPLY TO SAY IT IS BEING ACTIONED, BUT I THINK I WILL BE WAITING A LONG TIME, MUCH SAFER TO PAY CASH IN A LOCAL SHOP!! HOPE NO-ONE ELSE GETS CAUGHT!!

I bought Stemologica on Impulse, but changed my mind because I had a skin care regime I was happy with so it was nothing against the product itself. They said they had a money back guarantee when I purchased it.

I returned the product and it took 11 months to acknowledge that I returned the product to which they said, they refunded my money. This was a lie, because I never received a refund and when I questioned them about it numerous times, they said they refunded my money.

Finally I disputed it with my bank and when I told them this they said "Since you appear to have disputed the transaction with your bank, we are powerless to revoke/refund any charges. This matter is now at the hands of our Risk Dept." Very shady company.

I tried one of their so called "free" products, entered credit card info only for shipping as per their offer. That was the first lie....

So after they charged my credit card an astronomical amount, I called, I argued, I shipped the product back, they said we will credit you back. Lie #2 Weeks after the products were received back, I know this as I was able to track said package. I had to call Stemologica MANY times to get my refund. I actually had people attempt to fight with me on the phone saying they did not receive the package, which I called them out on.

Then they tried to offer more product instead of a refund, I refused. Finally almost 2 months later I got my refund. Funny part months later, just shy of a year, I check my credit card statement and here is a charge from Stemologica. I emailed them, I was advised it was a computer error.

I told them to refund my card and remove my information from their computer, advised that it should take a week for the refund. Week and a half later I call again asking about my refund, now advised it could take 30 days. 30days later still no refund and funny enough know one from Stemologica will reply to my emails.

I have started a case with BBB and advised my bank that this is a fraudulent company. I will post on every and any website possible to get the information out about this company!!

Total fraud scammers do not give them a single credit ca4d/ bank detail

A few weeks ago I ordered a sample of Retinola for shipping costs only. A few days ago I received a package and was surprise to find such large samples.

I checked my credit card and found I was charged over $350. I will be returning this stuff and will notify my credit card today. Please beware. I really hope I can get my money back and I will be returning the product which I did not order.

If you see an ad and it looks too good to be true, chances is it is. Do your research before you give you card number to anyone. A very disgruntled and upset consumer.

I am getting stressed here because I need to type at least 100 words and I am very busy. I have said what needed to be said.

They took $189.98 without my permission

Initially the Company got a hold of my credit card information, charged my account for some trial samples and refused to return the amount. I said I had not authorized any transactions or provide any credit card information.

They did not agree with me and that cost me over $300 and they said my name would be removed off their list. 6 months later another charge was put on my credit card under a new name.

When I contacted them using the old information they apologized and said that the charge was in error and 3 months later they have not refunded the money into my account. I will be seeking legal action.

I had a problem with them which I cancelled my order but the company still took the payment out of my account along with the $179.95 I paid for the first three samples I had purchased. I called them but they claim to not have anything on file that I cancelled.

The representative I spoke to was rude and would not listen to what I was saying and continued to interrupt me at all times. They took out and additional 109.95 and did not receive anything for those funds. I asked them to return the money to my account but they claimed I owed it, for what I don't know. Considering I paid already for my trial package at the beginning with the $179.95.

I don't have an issue with that, but why take the additional $109.95 for nothing. I gave up on them and never got my $109.95 back. It's a lot of money to just take out for nothing.

I'm on a fixed income and didn't realize how much it would cost on a monthly basis. Now I'm to scared to order from the internet.

Hello, I to have been scammed they are taking money from credit card and you can't speak to anyone just through email. Two years ago they said they cancelled my account and then just last October they charged my account.

They have yet to refund my money and wont return my emails. People please DO NOT order anything from this site. They are scammers.

I do not have pictures of product but they have quit corresponding with me and I keep emailing them everyday.A guy by the name of Andrew (customer satisfaction specialist)is the guy I am so called dealing with. But he has quit responding to me.

When I set up a account with my local cable company that had internet in the bundle, I received a request to do a survey. It was set up to lead you to believe it was with the cable co.

For doing this survey, I was to receive a free Stemologica beauty cream. It stated I would only have to pay for shipping. So like a *** I entered my credit card info. I got the cream in the mail, and this company charged my credit card $300!!

I called the cable company which told me that they have no survey of any kind, to contact my credit card company.

I had to cancel my card and after a so-called inquiry I was told there was nothing that could be done about it. I want to warn everyone not to be tricked by this company.

They are the biggest scam!!! They offer to your free gift and you only pay for is shipping and handling . after that they will have all rights to your credit card, take out your money as much as they want!!! Started with a thank free gift and you end up paying through the nose!!!

WHERE IS THE JUSTICE ABOUT WHAT THEY ARE DOING.

I Do NOT want and NEVER ordered these products.I have been charged £69.95 every single month!!!

I have NOT authorised you to charge ANY of my cards. Take this e-mail as an instruction that I revoke any previous authority you believe you have.

The ‘Customer Service' number is a SCAM! I do not believe it is a genuine service, as how it could ever be described as such when it is CONSTANTLY engaged , day and night, defies belief.

You have turned a gesture of good will into a vicious, unpleasant, antipathy of the same.

A copy of the e-mail I've sent, in addition to a SUBJECT ACCESS REQUEST for all personal information held.

Please can you CANCEL ALL future orders IMMEDIATELY!!!

I do NOT want and NEVER ordered these products.

I selected a FREE GIFT as a thank you for completing a Customer survey. Ever since, I have been inundated with further orders (and suspect I’m being charged for, but you never disclose any payment information)

I have NOT authorised you to charge ANY of my cards. Take this e-mail as an instruction that I revoke any previous authority you believe you have.

The ‘Customer Service' number is a SCAM! I do not believe it is a genuine service, as how it could ever be described as such when it is CONSTANTLY engaged , day and night, defies belief.

You have turned a gesture of good will into a vicious, unpleasant, antipathy of the same.

#Appalled

Dec.17,th I was on Cosmeprof website ordering products. I am a licensed cosmetology instructor and have ordered many times from them.

At the end of my session a pop up said would you mind taking a short survey for Cosmeprof. Of course I said yes. The survey asked me several questions about Cosmeprof and at the end of the survey it said "congratulations" you have won a prize for taking our survey. click here.

So I did and it showed me a small kit of skin care Called Stemologica. Never heard of them before, so I figured it must be something Cosmeprof was promoting. I said yes I wanted the "gift" and the sight directed me to verify my mailing and billing address, which I thought was odd, as Cosmeprof has all of that info, however I did. Then it said I would have to pay $5.95 for shipping and if I wanted to expedite the shipping add an additional 2.95, which I did.

This little, and I mean LITTLE kit looked like a good stocking stuffer. At NO time did it say I was signing up for anything or it was free for 14 days.....nothing at all! My bank contacted me about an hour after I paid the shipping charges and told me that a company StemOkit was charging my account 3 times for $5.95 and $2.95. I told the bank that I had made 1 charge of that combination and to decline the other 2.

The baki said that the charges raised a red flag because it says StemOKit.com Istanbul. Still thinking this was somehow linked to Cosmeprof, I allowed the 1 charge totaling $8.90. Moving forward On Jan6th I see a charge to my bank account for $149.95 from StemOkit.com Istanbul. I immediately called the bank and told them I had purchased nothing but a shipping charge on December 17th.

The bank disputed the charges for me, and then the next day I see another charge, this time from Gold Serum.com Istanbul for another $149.95. I called the bank. They also hit me for $4.95 twice for processing an out of the country processing fee!!!I have no Idea who gold serum is, nor did I order anything. I disputed these charges and the bank gave me the number of both companies to try to get them to reverse the charges in lieu of the hassle of the bank having to investigate fraud and so on....

Both of these companies are ONE IN THE SAME! STEMOKIT (855)306-****. I get a customer service rep who insists I signed up for their service and if I had returned their "trial offer" un opened, I could have cancelled with in 14 days, but I failed to do that and now I am on service with them. I told her about cosmeprof and the survey etc.

Her response was "I know nothing about that". I told her what her company was doing was fraud and they had better reverse all of the charges or I will report them for fraud. She put me on hold for about 10 minutes then came back and offered me to cancel my subscription and return $80.00 from each of the $149.95 charges. I said "NOT GOOD ENOUGH, let me speak to your supervisor.

She placed me on hold, then hung up on me. I called back on the Gold serum number (855-343-**** and the same customer service lady answered their phone. I told her I was on hold for the supervisor and she said, yes, I was trying to patch you through. David, the supervisor, basically told me the same thing the customer rep told me and offered me $80.00 of each of the $149.95 charges back.

He insisted I signed an agreement with them therefore I was on the hook and he was doing me a favor by offering me $160.00 for over $300.00 in charges that I didn't order and only ever received this little tiny sample kit that I paid shipping for. Again I told him this was fraud and I have disputed these charges with the bank. He said "did you already dispute the charges?' I replied "Yes" and he said "then I am giving you nothing back" I asked him for his last name and address of his company he refused to give me either. The only thing he would tell me is that he was in the State of South Carolina and his extension # is 3044.

I have filed fraud charges through my bank. So far the bank has given me $149.95 back. I have also filed fraud charges with Internet crime complaint center (IC3) it is a division of the FBI that investigates internet fraud. I tried to file a complaint with the BBB, but they only have Stemologica listed in Louisville, Ky.

No address just a P.O. box. I also contacted Cosmeprof and spoke to their corporate office.

Cosmeprof/ Armstrong McCall on the west coast, knew nothing of this and are investigating it themselves. All you people out there that have been scammed by this fraudulent company GO AFTER them!