Stemologica - Stemalogica scam
I last night discovered that I had the shocking amounts of £99.98 and £97.95 taken from my bank account on 6th March 2015. Having noted the payee’s it became clear that this was a follow up for my payment of products to Stemalogica, taken in February of £3.99 and £3.95.
I did not receive an email confirming my purchase of the items back in February, but I did receive the products, and understood the transaction between myself and your company to be over at that point. I understood myself to have been buying two moisturising products for the prices of £3.99 and £3.95.
Today I understand from reading the terms and conditions attached to another of their products (nothing that stemalogica have indeed sent to me as a customer) that I have been ‘tricked’ into buying these ridiculously expensive products. I was totally unaware from the Facebook advert that I clicked on (regretfully) that I was agreeing to pay this amount to this company.
I am a single parent with two children, and I am devastated to discover this shocking and dangerous amount of money having disappeared from my monthly allowance. I do still have the ‘Stemobeauty’ products untouched at my home and will gladly send this product back to them, in the hope that I will receive my money reimbursed. I do not feel that the advertising of Stemalogica's intentions was at all clear, and I feel that I have been tricked into buying this product. I have started to use the ‘Beautederm’ product, as I thought this was a straight Purchase....total and shocking scam
Reason of review: scammed in to buying product, totally ripped off.
Monetary Loss: $198.
Preferred solution: Full refund.
Stemologica Cons: Awful scam, Been robbed, Stole my money.
Location: Alveston, England
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I can confirm I have been scammed too! These people of STEMOLOGICA selling BEAUTEMER or BEAUTEDERM products are fraudsters, scammers, thieves, call them what you want.
They hook you with a low (£3.95) sample price to get your bank details, then reel you in monthly with deliveries you never agreed to charging £79.89 a month.
Don't ever buy anything from them. Beware!
my mum was conned the same way i managed to pursue the money back through the financial onbudsman, i strongly urge any victims of these free trial scams, to open a dispute with your credit card provider, make a note of what they say, then if they wont refund you, then take it up with the onmbudsman , it didnt cost me a penny they are excellent, the banks do not want to fall foul of te onbudsman, too many complaints against them carry heavy penalties
I was also duped on this offer and only that my credit card company asked me to confirm a dodgy looking debit, that at least I managed to cancel one of the debits. I got a sarcastic reply back from the same person for both products.
I am so annoyed with myself for allowing this to happen. They are absolute fraudsters.
I also received a very rude and sarcastic response when I EVENTUALLY got through to some random telephone number after phoning trading standards UK. I received some refund but ended up still paying over £80 for the two rubbish products which I would never have willingly/knowingly have paid that amount for.