Like many others on this site, I ordered two "trial" offers. It was advertised on Facebook with a picture of Ellen Degeneres next to it with the implication that she had such beautiful skin and it was as a result of using their products.
This will be the last time I order anything through Facebook as it seems they do not check out businesses to ascertain their ethical worth. When I ordered these, there was nothing to indicate that these were under a proviso that you must return them within 14 days or your credit card would be charged for the full price ($149.95 each product for a total of $299.90). I only discovered that after contacting my credit card company to challenge the charges. When my package arrived, there was no paperwork or return address on or in the box.
Since I was unaware they would set up automatic monthly charges for subsequent shipments (none of which I received nor ordered), I didn't think twice about the lack of a return address or paperwork. My credit card company has cancelled my card and made me aware that they have an arrangement to inform companies of a credit card change and will not do so at my express request (imagine having to do this to protect yourself). They were not so sure that I would be successful in having these charges cancelled, but did do a reversal for the time being. I really wish there was a way to make others aware of this nasty piece of work of a company and short of posting a message on Facebook, I am not sure what else can be done.
It boggles my mind to think that they may get away with this tactic. I hope this message helps others to avoid this kind of scam.
Do your due diligence and check BEFORE you purchase anything on line. I know I will be doing so from here on in.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.