Stemologica cream rip off

I had a problem with them which I cancelled my order but the company still took the payment out of my account along with the $179.95 I paid for the first three samples I had purchased.I called them but they claim to not have anything on file that I cancelled.

The representative I spoke to was rude and would not listen to what I was saying and continued to interrupt me at all times. They took out and additional 109.95 and did not receive anything for those funds. I asked them to return the money to my account but they claimed I owed it, for what I don't know. Considering I paid already for my trial package at the beginning with the $179.95.

I don't have an issue with that, but why take the additional $109.95 for nothing. I gave up on them and never got my $109.95 back. It's a lot of money to just take out for nothing.

I'm on a fixed income and didn't realize how much it would cost on a monthly basis.Now I'm to scared to order from the internet.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Price Affordability
Product or Service Quality
Discounts and Special Offers
Turnaround Time
Advertised vs Delivered
Value for money
Exchange, Refund and Cancellation Policy
Diversity of Products or Services

  • What I liked
    • Only the product maybe
    • Only a little of the product
  • What I disliked
    • Dishonest marketing practice
    • Customer service dishonesty

Reason of review:
Problems with payment
Preferred solution:
Full refund
Monetary loss:
Product or service
Stemologica Face Cream Trial
Review category
Cosmetics and Toiletries
review #865861

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Jun 24 #1177085 Vallejo, California

If you are willing to pay for a FREE, it is a sign that you are completely stup1d and an easy target to be ripped off. Taking advantage of id1ots should be legal.

1 0 Reply

Jun 23 #1177001 Panorama Park, British Columbia

You are right. We were fooled by their free trial with a world famous brand picture. I thought it reasonable if we make our face as trial field and report the usage results while they sent us products. However I was charged even though I returned without touching the product. I am talking with Capital One ... Hope master card company could investigate and protect their customers...

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