Not resolved
Customer service
Exchange, Refund and Cancellation Policy

I bought Stemologica on Impulse, but changed my mind because I had a skin care regime I was happy with so it was nothing against the product itself. They said they had a money back guarantee when I purchased it.

I returned the product and it took 11 months to acknowledge that I returned the product to which they said, they refunded my money. This was a lie, because I never received a refund and when I questioned them about it numerous times, they said they refunded my money.

Finally I disputed it with my bank and when I told them this they said "Since you appear to have disputed the transaction with your bank, we are powerless to revoke/refund any charges. This matter is now at the hands of our Risk Dept." Very shady company.

Product or Service Mentioned: Stemologica Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $109.

Preferred solution: Full refund.

I didn't like: Being lied to about refunds available, Not ethical.

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