Dec.17,th I was on Cosmeprof website ordering products. I am a licensed cosmetology instructor and have ordered many times from them.
At the end of my session a pop up said would you mind taking a short survey for Cosmeprof. Of course I said yes. The survey asked me several questions about Cosmeprof and at the end of the survey it said "congratulations" you have won a prize for taking our survey. click here.
So I did and it showed me a small kit of skin care Called Stemologica. Never heard of them before, so I figured it must be something Cosmeprof was promoting. I said yes I wanted the "gift" and the sight directed me to verify my mailing and billing address, which I thought was odd, as Cosmeprof has all of that info, however I did. Then it said I would have to pay $5.95 for shipping and if I wanted to expedite the shipping add an additional 2.95, which I did.
This little, and I mean LITTLE kit looked like a good stocking stuffer. At NO time did it say I was signing up for anything or it was free for 14 days.....nothing at all! My bank contacted me about an hour after I paid the shipping charges and told me that a company StemOkit was charging my account 3 times for $5.95 and $2.95. I told the bank that I had made 1 charge of that combination and to decline the other 2.
The baki said that the charges raised a red flag because it says StemOKit.com Istanbul. Still thinking this was somehow linked to Cosmeprof, I allowed the 1 charge totaling $8.90. Moving forward On Jan6th I see a charge to my bank account for $149.95 from StemOkit.com Istanbul. I immediately called the bank and told them I had purchased nothing but a shipping charge on December 17th.
The bank disputed the charges for me, and then the next day I see another charge, this time from Gold Serum.com Istanbul for another $149.95. I called the bank. They also hit me for $4.95 twice for processing an out of the country processing fee!!!I have no Idea who gold serum is, nor did I order anything. I disputed these charges and the bank gave me the number of both companies to try to get them to reverse the charges in lieu of the hassle of the bank having to investigate fraud and so on....
Both of these companies are ONE IN THE SAME! STEMOKIT (855)306-9019. I get a customer service rep who insists I signed up for their service and if I had returned their "trial offer" un opened, I could have cancelled with in 14 days, but I failed to do that and now I am on service with them. I told her about cosmeprof and the survey etc.
Her response was "I know nothing about that". I told her what her company was doing was fraud and they had better reverse all of the charges or I will report them for fraud. She put me on hold for about 10 minutes then came back and offered me to cancel my subscription and return $80.00 from each of the $149.95 charges. I said "NOT GOOD ENOUGH, let me speak to your supervisor.
She placed me on hold, then hung up on me. I called back on the Gold serum number (855-343-0589 and the same customer service lady answered their phone. I told her I was on hold for the supervisor and she said, yes, I was trying to patch you through. David, the supervisor, basically told me the same thing the customer rep told me and offered me $80.00 of each of the $149.95 charges back.
He insisted I signed an agreement with them therefore I was on the hook and he was doing me a favor by offering me $160.00 for over $300.00 in charges that I didn't order and only ever received this little tiny sample kit that I paid shipping for. Again I told him this was fraud and I have disputed these charges with the bank. He said "did you already dispute the charges?' I replied "Yes" and he said "then I am giving you nothing back" I asked him for his last name and address of his company he refused to give me either. The only thing he would tell me is that he was in the State of South Carolina and his extension # is 3044.
I have filed fraud charges through my bank. So far the bank has given me $149.95 back. I have also filed fraud charges with Internet crime complaint center (IC3) it is a division of the FBI that investigates internet fraud. I tried to file a complaint with the BBB, but they only have Stemologica listed in Louisville, Ky.
No address just a P.O. box. I also contacted Cosmeprof and spoke to their corporate office.
Cosmeprof/ Armstrong McCall on the west coast, knew nothing of this and are investigating it themselves. All you people out there that have been scammed by this fraudulent company GO AFTER them!
Reason of review: Did not order, did not receive.
Monetary Loss: $170.
Preferred solution: Full refund.