I took advantage of their 'S & H only' offer some 12 months ago. As other complainants have suggested, it may have been a 'bonus' to something else I ordered on-line.
Imaging my surprise when another 3 jars turned up over the weekend. On checking my credit card there is a $99.95 charge for this unrequested 'refill'. Maybe I didn't notice the auto-refill plan, but I don't think so. No e-mails, no contact at all, just another charge 12 months after the first.
Unfortunately I did not keep any of my correspondence/e-mails at the time, since I didn't think I would need them.
Haven't contacted their customer service number yet, - this was the only piece of paper accompanying the latest shipment, but will be doing so tomorrow. I will update this notice when/if there are any results.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of unrequested shipment and charge. Please immediately contact the author of this review to discuss "none requested shipment and charge" of stemologica trial kit and associated monetary loss in the amount of $100. Stemologica needs to issue a full refund according to poster's claims.
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